We are seeking a highly organized and proactive IT Business Partner Manager to serve as the dedicated IT liaison for our Media & Entertainment (M&E) service line. This role is the bridge between our central IT initiatives and 13 of our creative studios across the globe.

What you'll do

• Studio Escalation & Support: Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.
• Strategic Onboarding: Lead and manage the transition of studios onto key corporate IT initiatives, including Google Workplace, ServiceNow, Hardware Asset Management (HAM), Software Asset Management (SAM), and ERP & Workday.
• Change Management: Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.
• Stakeholder Engagement: Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

What you need

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.