At Valve, we're looking for exceptional people to join our Steam Support team. As a Steam Support Team Member, you'll work with various engineering, business, and design teams to solve problems and ensure great experiences for Steam users.

What you'll do

• Work with diverse teams to solve complex problems and improve Steam Support
• Engage with internal game, business, and engineering teams to solve customer problems
• Act as a hands-on individual contributor and interact with users and partners to help respond to escalated help requests

What you need

• Product-level thinking that informs intentional and meaningful decisions from concept to completion
• An understanding of how decisions and policies will impact and influence Steam users, partners, and peers
• Data gathering for system implementation and process creation around different issues that Steam users may encounter
• Outstanding ability to communicate and work with technical and non-technical teams at Valve and partners around the world

Why this matters

As a Steam Support Team Member, you'll have the opportunity to make a real impact on the Steam user experience. You'll work with a talented team to solve complex problems and improve the way we support our users. This role is perfect for someone who is passionate about delivering great experiences and is eager to learn and grow with our team.