At Aristocrat, we believe in harnessing the power of play to bring happiness to life. As a Senior Config Ops Specialist, you'll play a crucial role in our mission, ensuring that our configuration operations run flawlessly. This is an outstanding opportunity to join a world-class team dedicated to innovation and quality. You’ll be at the forefront of our operations, working closely with various departments to streamline processes and deliver outstanding service. This role offers a chance to create a significant impact within an ambitious and encouraging company culture!

Your key responsibilities will include:

• Managing time effectively to ensure all configuration orders are completed by the end of the day.
• Constantly monitoring your assigned queue to maintain a duration of 6 calendar days or less.
• Backing up the Config Ops Supervisor in queue management and case assignment.
• Assisting with QC case management and overflow quality checks.
• Training new hires in Config Ops, focusing on EGM build, conversion, and sign-only requests processes.
• Performing peer-to-peer quality checks within the EGM build, conversion, and sign-only spaces.
• Collaborating with Inside Sales and the Sales team to address any questions or concerns.
• Working with Marketing and ERP to ensure accurate hardware and software selections.
• Conducting root cause analysis for any quality errors, internal or external.
• Coordinating expedite requests from Inside Sales and the Master Scheduler, prioritizing accordingly.
• Responding to customer order status requests from Sales and Production Scheduling.
• Addressing requests from Production and Quality related to configuration.
• Promoting positive communication with Sales to improve timely delivery to customers.
• Participating in daily meetings with Config Ops leadership to discuss schedule and material availability.
• Supporting other projects and performing duties as assigned.

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