We are seeking an Implementation Engineer to join our team in Pune. As an Implementation Engineer, you will be responsible for developing Infrastructure-as-Code using Terraform, CDK, or Pulumi, and developing CI/CD pipelines for Cloud Deployments. You will also be responsible for developing custom automation using Lambda Functions or Azure functions. Your tasks will include managing code repositories, performing peer code reviews, and maintaining code hygiene. You will also be responsible for mentoring and training junior engineers in your pod. You will work side-by-side with customers to design, diagram, and document complex integrations, and then build and deploy these designs. You will also establish partnerships and strategic relationships with contacts at our biggest brands. Time management is critical, and you should be able to manage multiple tasks and projects simultaneously. You will also be responsible for analysing and auditing existing Helpshift implementations to make improvements. You will become an expert at using Helpshift's administrative tools, which include a suite of AI products, bots, and other mission-critical support functions. You will work collaboratively with Account Managers, Customer Success Managers, and Sales teams to ensure customers' overall success with the product. You will continually optimise the overall development process with improvements to documentation, trainings, and other customer-facing content.
Responsibilities:
- Develop Infrastructure-as-Code using Terraform, CDK, or Pulumi
- Develop CI/CD pipelines for Cloud Deployments
- Develop custom automation using Lambda Functions or Azure functions
- Manage code repositories and perform peer code reviews
- Maintain code hygiene and write test cases for solutions
- Mentor and train junior engineers in your pod
- Work side-by-side with customers to design, diagram, and document complex integrations
- Establish partnerships and strategic relationships with contacts at our biggest brands
- Analyse and audit existing Helpshift implementations to make improvements
- Become an expert at using Helpshift's administrative tools
- Work collaboratively with Account Managers, Customer Success Managers, and Sales teams
- Continually optimise the overall development process
Requirements:
- 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales, or solution engineering
- Proven experience translating ambiguous customer requirements into actionable technical solutions
- Proficiency with Python, Go, C#, Node.js, or Powershell
- Proficiency with deploying cloud solutions on AWS or Azure
- Familiarity with technical SaaS concepts such as SDKs, APIs, and cloud computing
- Exceptional organisational skills and a project management mindset
- Understanding of Object-Oriented Programming concepts
- Excellent communication skills and ability to lead meetings with customer executives and analysts
- Proficiency in G-Suite and ability to perform data analysis tasks
- Curiosity about complex systems and natural problem-solving skills
Benefits:
- Hybrid setup
- Worker's insurance
- Paid Time Offs
- Other employee benefits to be discussed by our Talent Acquisition team in Pune
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