As a Product Manager II at Helpshift, you will deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can't live without. The product provides value, ease of use, and feasibility to end-user personas while giving them simple yet effective ways to get Help & Support. You will be measured on achieving strong product-market fit for Helpshift's platform. You will achieve these goals by leveraging deep customer, market, and technology knowledge, and by practicing disciplined, user-centered product management that delivered on product excellence.

About the role:

Domain Understanding

You will have 5-7 years of experience as a product manager in the B2B tech space for commercially successful B2B products. You will have demonstrated deep knowledge of customer service and help desk processes and methods. Product management experience with software is a must.

Product Management Excellence

You will have managed products for a business unit or company through the $25-$100M ARR phase. You will have proven ability to design, develop, and ship B2B SaaS using agile methodologies.

Market Listening and Knowing the Customer

You will have 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives. You will be a great communicator who can hold your own with executive customers and audiences, while influencing and connecting with user-level technical audiences.

Problem Solving

You will be highly data-driven and demonstrated intellectual horsepower, creativity, analytical, curious, technical depth, and user-centered design thinking. You will be focused and disciplined, with strong ability to prioritize, organize thoughts, and organize the work in a structured and consumable way. You will be goal-oriented, selective, and not easily distracted.

Data-driven yet Biased to Action

You will know where to find and how to use data to inform decision making. You will be able to make decisions with imperfect or missing information, but take calculated risks based on information you possess. You will understand the importance of speed and not get bogged down by ambiguity or analysis paralysis.

Mandatory Experience

You must have work experience as a PM/PM-II for products from at least one of the following areas:

• API & Integration
• Gaming Consoles

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