Helpshift bridges the gap between traditional customer service channels and today's mobile-first consumers who prefer messaging. Our AI-powered platform enables companies to resolve issues faster and boost customer satisfaction. We're seeking a driven, solution-oriented Sales Engineer to join our fast-paced, tech-forward team.

You'll play a key role in supporting and managing the sales process from a technical and onboarding perspective within our Sales & Business Development team. Your primary responsibilities will include:

Pre-Sales & Solution Engineering

• Provide technical support throughout the sales cycle, including discovery sessions, product demonstrations, proof of concepts, and trial environments.
• Lead responses to RFPs, RFIs, and RFQs, and deliver compelling technical presentations tailored to customer needs.
• Assist customers with SDK implementations and showcase Helpshift's capabilities through demo applications and custom use cases.

Implementation & Onboarding

• Manage the technical onboarding process end-to-end—from trial setup to go-live—ensuring a seamless and successful customer experience.
• Collaborate with the Adoption and Professional Services teams to design customized workflows and integrations.
• Monitor implementation KPIs to drive early value realization and reduce time-to-productivity for customers.

Customer Success & Enablement

• Maintain high levels of customer satisfaction by managing expectations, addressing technical concerns, and ensuring smooth deployments.
• Act as a product expert in Helpshift's administrative and AI tool suite, including bots and automation features critical to customer support operations.
• Work cross-functionally with Account Management, Operations, and Customer Success to ensure a unified customer journey and maximize retention.

Content & Process Optimization

• Create and maintain internal and external technical documentation, sales enablement materials, and best practices specifically tailored for the Japanese market.
• Identify and implement process improvements in the technical sales cycle that reduce friction and shorten sales timelines.
• Contribute to training programs, knowledge bases, and documentation that enhance internal team efficiency and customer education.

Requirements

• 5+ years of experience in technical sales, product management, implementation, or technical account management roles, preferably in the SaaS, mobile app, or cloud technology space
• Strong understanding of SDKs, APIs, and modern cloud computing platforms
• Demonstrated experience managing the end-to-end onboarding process—from discovery to go-live—with both enterprise and SMB clients
• Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent experience)
• Hands-on implementation experience, with a focus on CRM platforms, user experience (UX) design, and customer-facing applications
• Excellent written and verbal communication skills in both Japanese and English, with the ability to communicate technical concepts to varied audiences
• Comfortable responding to RFPs, RFIs, and RFQs, and delivering client-facing technical presentations
• Experience working in cross-functional teams, collaborating with sales, customer success, and product teams to drive customer outcomes
• Strong documentation and process optimization skills, with the ability to develop best practices and technical sales materials for both internal and external use
• Proficiency in tools such as Google Workspace, Salesforce, Microsoft Outlook, Word, Excel, and PowerPoint
• Willingness to travel within Japan to support client engagements and on-site implementations

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