We are looking for an ambitious and experienced Solutions Architect to join our custom development and professional services team. As a Solutions Architect, you will be an integral part of our team and collaborate with multiple teams to deliver solutions to our clients.
Responsibilities:
Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
Developing CI/CD pipelines for Cloud Deployments
Developing custom automation (Lambda Functions/ Azure functions)
Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
Managing code repositories and performing peer code reviews
Ability to maintain the code hygiene and writing test cases for the solutions
Mentoring and training implementation engineers
Assist with proof of concepts for strategic and enterprise customers
Work side-by-side with customers to design, build, and deploy complex integrations
Establish partnerships and strategic relationships with contacts at our biggest brands
Time management is critical and should be able to manage multiple tasks/projects simultaneously
Analyse and audit existing Helpshift implementations for the purpose of making improvements
Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers’ overall success with the product
Occasional travel to client site or other offices (up to 25%)
Requirements:
Minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management
Proven experience translating ambiguous customer requirements into actionable technical solutions
Proficient with any of: Python, Go, C#, Node.js, Powershell
Proficient with deploying cloud solutions on AWS or Azure (preferred)
Familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
Exceptionally organized and a project manager at heart
Understanding of Object-Oriented Programming concepts
Value performing tasks as efficiently as possible and dislike seeing mistakes repeated
Excellent communication skills and are comfortable leading meetings with customer executives and analysts alike
Proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
Curious about complex systems and a natural problem solver
Build rapport with customers as a consultative seller
Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time
Experience with Kubernetes and containerization technologies in cloud environments a plus
Working EST/PST hours
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