At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences.

As a Specialized Services Business Development Manager, you'll be instrumental in expanding Keywords Studios' Player Engagement Services. You will focus on driving adoption of Trust & Safety, Monetization, and VIP Concierge services, while building strong relationships with global game publishers and developers.

You'll join a global team and play a key role in developing go-to-market strategies, identifying and closing strategic deals, responding to customer RFIs/RFPs, and driving cross-Keywords business opportunities — using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords.

You'll also leverage your industry network to create new opportunities and support growth across multiple divisions. If you're passionate about player communities, business development, and delivering commercial outcomes, this is a role where you can make a real impact.

Business Development & Strategy

• Develop and execute GTM strategies to drive adoption of new product features.
• Build and execute strategic deals and partnerships to accelerate our Specialized Services adoption and revenue growth.
• Represent the Player Engagement team as the primary point of contact for cross Keywords Studios business opportunities with a focus on T&S, Monetization, and VIP.
• Receive & Respond to customer RFI / RFP’s.
• Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services and expanding to other Keywords divisions.

Analytics

• Provide weekly, monthly, and quarterly business reviews on the cross-KWS opportunity pipeline and progress.

Communication

• Work closely with internal teams to drive alignment on business objectives and client initiatives.
• Present proposals, negotiate deals, and communicate complex commercial opportunities effectively.
• Promote a culture of accountability, collaboration, and customer obsession.

Requirements

• 5–7 years of business development experience in Trust & Safety, Monetization, or VIP Concierge services within the video game industry.
• Proven experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
• Track record negotiating and executing complex deals in excess of $5M.
• Strong critical thinking, commercial creativity, and process-driven execution.
• Data-driven mentality and ability to work through ambiguity.
• High attention to detail and ability to perform under pressure and deadlines.
• Excellent written and verbal communication skills.
• Self-motivated and able to thrive in a remote working environment.
• Willingness to travel as required.

What We Offer

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

• Salary range: $150k – $200K USD yearly
• Medical, Dental and Vision
• Vacation, flexible paid time off, Personal days
• Sick leave
• Corporate holidays, including floating holidays
• Life & Disability coverage
• Paid Basic and AD&D insurance
• Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage

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