We are seeking a detail-oriented and hands-on Test Technician to support client-focused innovation projects within our Future Customer Experiences group. This role is ideal for someone who thrives in a structured lab environment, enjoys troubleshooting systems, and takes pride in producing accurate, high-quality test results.

As a Test Technician, you will play a key role in ensuring systems are properly configured, validated, documented, and ready for deployment. You will work closely with the team to identify and resolve technical issues, and provide clear and concise documentation of test results.

Responsibilities

Lab and System Support

• Maintain and configure lab systems, including equipment setup, system moves, wiring, and basic network maintenance
• Support and maintain System Integration Testing isolated R&D test networks
• Maintain test endpoints and update firmware, drivers, and software in designated databases and systems
• Ensure lab cleanliness, organization, and operational readiness

Testing and Validation

• Perform structured testing on videoconferencing solutions and related customer experience technologies
• Execute IPC-A-6×0 evaluations as required
• Run subsystem qualifications according to defined processes
• Validate system performance following testing
• Ensure correct configurations are used for each test cycle
• Confirm accurate PASS/FAIL results with strong attention to detail
• Perform first-level triage and basic troubleshooting on failures

Documentation and Reporting

• Maintain and update the Results repository with accurate and timely data
• Document test results, prepare reports, and provide clear feedback on product issues
• Enter defects into bug tracking systems such as Sudden Impact or Jira
• Support and maintain automated test setups as formally requested
• Ensure all documentation reflects correct configurations and validated outcomes

Requirements

• Hands-on experience with hardware setup, system configuration, and basic networking
• Experience working in a lab or system integration testing environment
• Familiarity with bug tracking tools such as Jira
• Proficiency in Microsoft Office programs including Excel, Outlook, and Word
• Ability to follow defined test procedures with precision and consistency
• Strong analytical mindset with the ability and initiative to diagnose and solve problems using available resources
• Exceptionally high attention to detail and strong organizational skills
• Ability to manage multiple responsibilities across platforms and projects
• Clear and professional written and verbal communication skills
• Proven diligent work ethic and reliability
• Commitment to teamwork and dedication to delivering high-quality results for clients

Benefits

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

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