We are looking for a Japanese Customer Support Agent to join our Player Engagement team. As a Customer Support Agent, you will be responsible for responding to inquiries from players in Japanese via email or chat. You will also be required to create and update documents, reports, and templates as needed. English language skills are also required for tasks such as translating inquiry content, loading documents, and communicating with internal teams.

Requirements:

• Native-level Japanese language skills and daily conversation-level English skills (TOEIC 600 or equivalent)
• Basic PC skills (MS Office, Google Workspace, email correspondence, etc.)

Preferred qualifications:

• Experience in customer support
• Experience in the game industry or BPO industry

Benefits:

• Employment type: contract employee
• Social insurance coverage
• Overtime allowance
• Transportation allowance (up to ¥30,000 per month, depending on the number of working days)
• Home-based work allowance (according to company regulations)
• Health check-ups (once a year)
• Influenza vaccination assistance
• Employee assistant program
• Employee referral system
• Language program (Japanese/English language lessons, certification support)
• Company events (offline events such as cherry blossom viewing, BBQ, and year-end party)

Working hours and days:

• Shift work including Saturdays and Sundays
• 5-day workweek
• 8 hours of work per day

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