We are looking for a Japanese-speaking customer support agent to join our Player Engagement team. As a customer support agent, you will be responsible for responding to inquiries from players in Japanese via email or chat. You will also be required to create and update documents, such as reports and templates, and use your English skills to translate inquiry content and read documents.

Responsibilities:

• Respond to inquiries from players in Japanese via email or chat
• Create and update documents, such as reports and templates
• Use English skills to translate inquiry content and read documents

Requirements:

• Native-level Japanese and daily conversation-level English skills
• Basic PC skills, including MS Office and Google Workspace
• Experience in customer support is a plus
• Experience in the game industry or BPO industry is a plus

Benefits:

• Employment type: contract
• Social insurance is provided
• Overtime pay is provided
• Transportation fee is provided (up to ¥30,000 per month)
• In-home work allowance is provided
• Health check-ups are provided annually
• Influenza vaccination assistance is provided
• Employee assistant program is provided
• Employee referral program is provided
• Language program (Japanese and English language lessons and certification support) is provided
• Company events (offline events such as cherry blossom viewing, BBQ, and year-end party) are provided

Working hours and days:

• 5 days a week
• 8 hours a day

Selection process:

• Online application
• Online interview
• Language test
• Offer of employment

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