We are excited to introduce an outstanding opportunity for an ambitious and highly skilled Optimization Specialist WFM/Analyst. In this role, you will be an essential part of our team, ensuring that our customer support and compliance teams operate at peak efficiency. Your work will have a significant impact on our operational success, helping us to maintain our world-class standards.

What you'll do

• Build, manage, and maintain rotas for Customer Support and Compliance teams across multiple locations and time zones.
• Ensure adequate staffing coverage for all shifts, including weekends and holidays.

What you need

• At least 2 years of experience coordinating rotas for Customer Support and/or Compliance teams.