The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

What you'll do

The Role:

• Troubleshooting video conference system issues via phone, email, and chat.
• Resolving escalated support tickets from the Tier 1 support team.
• Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation.

What you need

Your Qualifications and Skills:

• Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience.